Terms & Conditions

By using our services you agree to the terms below. Please read them carefully.

Introduction

Welcome to Scribner Publishers. By utilizing our services, you, as a Client, agree to be legally bound by these Terms and Conditions of Use (the "Terms and Conditions"), including those terms and conditions incorporated by reference. Please read these Terms and Conditions carefully. If you do not accept these Terms and Conditions, you may not use our services. Scribner Publishers may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions.

Here, "Service" refers to all services provided by and related to Scribner Publishers, including all text, images, photographs, user interface, "look" and "feel", data, and other content included at Scribner Publishers from time to time (including, without limitation, the selection, coordination, and arrangement of such content).

You acknowledge and agree that Scribner Publishers has the right (but not the obligation) in its sole discretion, to pre-screen, refuse, or remove any project and/or user-provided content that violates these Terms and Conditions or is otherwise objectionable, including, without limitation, projects or content that is illegal, obscene, indecent, defamatory, incites religious, racial or ethnic hatred, or violates the rights of others. Activities that are brought to our attention that appear in our sole judgment to violate the law will be brought to the attention of the proper authorities.

You acknowledge, consent, and agree that Scribner Publishers may access, preserve, and disclose your account information and content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms and Conditions; (c) respond to claims that any content violates the rights of third-parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of Scribner Publishers, its users, and the public.

Scribner Publishers reserves the right to modify, amend, update, and change these Terms and Conditions from time to time without notice. You are responsible for regularly viewing these Terms and Conditions.

Eligibility, Access, Use, and Service

(a) Eligibility Requirements. To register as a Client with Scribner Publishers, you must be at least 18 years of age, agree to these Terms and Conditions and our privacy policy, and complete the registration procedure. By registering, you affirm that you meet these eligibility requirements, that your registration information is accurate and complete, and that if you are registering on behalf of an entity, you are authorized to bind that entity to these Terms and Conditions. Scribner Publishers reserves the right to accept or reject your registration at its sole discretion.

(b) Authorization to Use. Permitted Uses. As a registered Client, you are authorized to access and use our Services strictly according to these Terms and Conditions and any policies and procedures posted on our Website. Registered Clients may submit project briefs and receive responses accordingly. The use of the Website is entirely at your risk and responsibility. Under these Terms and Conditions, you are permitted to (i) display the Website on an Internet access device, and (ii) print copies of insubstantial portions of the Website content occasionally, infrequently, and on an ad hoc basis, provided it constitutes "fair use" under United States copyright law.

(c) Prohibited Uses. Except as explicitly permitted by these Terms and Conditions, you may not display, print, or reproduce the Website content and may not broadcast, circulate, distribute, download, perform, publish, rent, sell, store, transmit, or create derivative works from the Website content. You must comply with all applicable laws, including export controls, and adhere to limitations or rules set forth on the Website. You are prohibited from posting, storing, or transmitting any content that violates copyright law, reveals trade secrets (unless owned by you), infringes on any proprietary, intellectual, privacy, or publicity rights, is obscene, defamatory, threatening, abusive, sexually explicit, or otherwise objectionable. Additionally, you agree not to engage in activities that could harm the Website's infrastructure, use unauthorized software or devices to interfere with the Service, or attempt to modify, reverse-engineer, decompile, or disassemble any part of the Website software.

(d) Website Security. You are prohibited from breaching or attempting to breach the security of the Website. This includes unauthorized access to data, servers, or accounts; probing or testing system or network vulnerabilities without proper authorization; interfering with service to any user, host, or network including via means such as viruses, overloading, "spamming," "mailbombing," or "crashing"; sending unsolicited email, including promotions and advertisements; and forging any TCP/IP packet header or any part of the header information. Violations of system or network security may lead to civil or criminal liability. Scribner Publishers will investigate such violations and may involve law enforcement authorities in prosecuting users involved in such violations. We reserve the right to review, remove, or edit postings on the Website, and to terminate your access to post to the Website at any time without notice.

(e) Operation of Website. Scribner Publishers is not liable for any delays, interruptions, or inaccuracies in the content on the Website, nor are we obligated to correct them. While we strive to make the Website accessible at all times, we do not guarantee continuous availability. The Website may be unavailable due to various factors including technical issues. We may discontinue or modify any part of the Website, change transmission methods, and adjust transmission speeds or other characteristics. Scribner Publishers is not responsible for any losses, costs, damages, or liabilities that might occur due to these changes or the unavailability of the Website.

Refund, Cancellation & Tax Policy

Scribner Publishers' refund policy will be void if:

  • You have selected a special package.
  • The initial book or project concept has been approved.
  • You have requested revisions.
  • The cancellation is for reasons unrelated to our company.
  • The company has not been contacted for over two weeks after initiating the project.
  • Violations of company policies have occurred.
  • Another company or designer has been approached for the same project.
  • The project brief lacks essential information.
  • A complete change in project design has been requested.
  • The request for a refund is made after the designated time span.
  • The business is undergoing a name change or closing.
  • Refunds are not granted for reasons like change of mind, partner disagreements, or other unrelated reasons.
  • If you purchase a service bundle and are dissatisfied with a particular service, the refund will apply only to that specific service, not the entire bundle.
  • No refunds will be provided after 7 days from the purchase date.
  • Services such as Social Media, SEO, Domain Registration, and Web Hosting are non-refundable under any circumstances.
  • For web projects, no refunds will be given once the design is approved and the development process has begun.
  • Clients are ineligible for a refund 24 hours after receiving the contract unless it is returned and signed within 48 hours.
  • Note: Scribner Publishers reserves the right to reject any project or cancel the contract as deemed necessary. After a refund, you may not use any previously provided designs; they remain the sole property of Scribner Publishers.

An order may be canceled within the first 7 days of purchase only for eligible reasons, as costs and resources have already been allocated. Eligible reasons do not include change of mind, disagreements with partners, or finding a cheaper alternative. A 15% cancellation fee applies if canceled within 24 hours; after 24 hours, the fee increases to 25%. Cancellation requests must be submitted by contacting the support.

All communication between Scribner Publishers and the client should be documented through a registered email. For order delivery, the company will attempt to contact the client at least three times via the provided email. If no response is received after three emails over seven consecutive working days, the project is considered accepted, and no refunds will be issued. Additionally, if the client is unresponsive for 10 consecutive days, any money-back guarantees become void.

Scribner Publishers reviews and upholds these policies at its discretion. Payments made by Visa, Master, and Amex are processed through our bank merchant services; we do not store card details for security compliance. Payments can also be made via personal or company checks and bank transfers. Payments via PayPal & Discover Card are processed by PayPal. All prices on our website are exclusive of applicable taxes.

Important Information

How long does it take to claim a refund?

Refunds can take up to 21 business days to process. The details of our refund policy are outlined in the Terms & Conditions.

Does the money-back guarantee apply to all packages?

The Money Back Guarantee applies only to our book design packages. Once a design is approved and further revisions are requested, the Money Back Guarantee becomes void. However, you will still be eligible for our 100% satisfaction guarantee, which ensures we continue to work on your project until you are satisfied.

Why does Scribner Publishers provide a Money Back Guarantee?

We are confident in our ability to deliver high-quality book designs and offer a money-back guarantee to assure you of our commitment. This guarantee is given in good faith, and we expect the same honesty and cooperation from our clients. While most clients are honest and provide constructive feedback, a minority may exploit this flexibility by ordering designs from multiple providers simultaneously, and then requesting refunds — a practice we find unethical and detrimental. Unfortunately, if you engage in such practices, we must decline your business.

Book design is inherently subjective, and achieving the perfect design usually requires detailed feedback from the client. At Scribner Publishers, we value customer feedback and involve them deeply in the design process. Initial designs often serve as a foundation for refining ideas, and through iterative feedback, we tailor our designs to meet client expectations more closely. The Money Back Guarantee is intended to protect you if we fail to meet your specific requirements.

Exclusions to the Money Back Guarantee:

The Money Back Guarantee does not apply to:

  • Content Writing
  • SEO Services
  • Marketing Support Services
  • Telephone Services
  • Publication

Additionally, this guarantee does not apply to design agencies, studios, or individuals commissioning work on behalf of their clients.

Note: Customers seeking a refund are prohibited from using any initial design concepts provided. All rights to these designs remain with Scribner Publishers until payment is fully received.

Ownership: Rights to Use

(a) Website and Service Generally. Except as expressly permitted under these Terms and Conditions, Scribner Publishers retains all rights, titles, and interests in all copyrights, trademarks, service marks, patents, trade secrets, and other intellectual and proprietary rights related to the Website and Service, across all media now known or developed later, to the fullest extent provided under international law. You are prohibited from removing, concealing, or altering any copyright notice, byline information, disclaimer, or other notices on the Website. You are also not allowed to use or permit the use of Scribner Publishers' name, trademarks, trade names, or trade addresses, including "Scribner Publishers," without our prior written consent, which may be granted or withheld at our sole discretion.

(b) Creative and Response Briefs. Upon your submission of a Creative or Response Brief or any other information or media in connection with your use of the Service (collectively, "Client Information"), Scribner Publishers and its agents receive all necessary rights and licenses to use this Client Information to generate responses and for archival purposes. Each member to whom your project is disclosed has the right to review and display the relevant Term Sheet to prepare a Response.

(c) Rights of Scribner Publishers. By submitting Client Information to the Service, you grant Scribner Publishers and its agents a royalty-free, perpetual, irrevocable, sublicensable, exclusive, worldwide right (including moral rights) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform, display (in whole or in part), and/or incorporate this information in other works in any form, media, or technology now known or later developed, for the full term of any intellectual property rights that may exist in such Client Information to the extent necessary to provide the Service and Responses.

(d) Rights of Clients. Subject to your compliance with these Terms and Conditions, you will own the final Response composition provided to you by Scribner Publishers (the "Final Product"). However, you will not own any materials, media, or other content generated during the revision processes leading up to the Final Product, and Scribner Publishers reserves all rights, titles, and interests in these. You grant Scribner Publishers a royalty-free, irrevocable, exclusive worldwide right to use Creative and Revision Briefs, individual Responses, and the Final Product for internal and archival purposes, and to promote Scribner Publishers' services. Scribner Publishers retains rights to all artwork concepts and content not selected by you. You acknowledge that your rights are limited to the Final Product and that no trademarks or service marks in any Final Product are transferred under these Terms and Conditions. You are encouraged to conduct your searches to ensure the legality and propriety of the Final Product. Scribner Publishers is not obligated to assist in seeking any state or federal intellectual property protection for the Final Product.

(e) Fees for Release of Final Files. Scribner Publishers reserves the right to charge a fee of $10 for the release of final files upon order closure.

(f) Fees for Release of Website Domain or Master Files. Scribner Publishers also reserves the right to bill your account for the release of the website domain or master files associated with your project.